Preguntas frecuentes

Contact us immediately at hello@latherandsoul.com! Include your order details: name, order number, and correct address. Once your order has shipped, we have no control over the package and is out of our hands (literally). In most cases, it will be returned back to us. We will have to send an additional invoice for shipping to get this out to you, at the correct address.

Please refer to our Shipping Policy page for all the details.

Of course! Local pickup is available at White Mountain Crystals in Plainville, MA, during their business hours. Please refer to the Shipping Policy page for all the details on how to place a pick up order.

Making your design dreams come true is our specialty. From party favors, showers, curated gift boxes, hotel/guest, corporate gifts, ingredient accommodations, or anything else you're needing, we'd love to work together with you! Simply fill out our custom order request form. Lead time can vary 2-4 weeks depending on the product and season, so please plan accordingly.

Yes of course! You would need to purchase a full loaf - which is roughly 10 bars. Price will depend on ingredients. A minimum lead time of 5 weeks (soap takes 4 weeks to cure). Please fill out our custom reqest form to discuss your perfect soap!

Looking to carry Lather and Soul in your shop or boutique? Wholesale is available. We'd love to connect! Currently, private or white label is not available. While we have provided custom products for boutiques, these products will be labeled and branded as Lather and Soul Skincare.

Please refer to our Return Policy page for the full details.

Botanical tops are for decoration and most toppings are small and easily passed. If you have a concern, please take a moment to brush the toppings off into your trash prior to using, which is recommended.

The difference between a flavor and fragrance oil is simply a flavor oil is lip safe. While they are a flavor oil, they do not produce a taste; a sweetener would need to be added, which we do not use. Many products are scented using organic essential oils or fragrance oils. Due to nature, some scents simply are not available in essential oils; for instance, many berry notes. However, all of our flavor oils and some of our fragrance oils are USDA-certified organic, as our supplier provides natural flavors and fragrances derived from plant, vegetable, and fruit extracts/materials. Any other fragrance oils used are phthalate-free. All flavors and fragrances are always used within the safe and recommended dermal usage rates following IFRA guidelines.

Short answer, no. Any products, including soap, that make any medical claims fall into the drug category, which now must adhere to FDA regulations. We will never make any false promises that our products will cure or heal any medical issues you're struggling with. We find this marketing tactic to be dishonest and misleading, and it's violates cosmetic regulations.

Yes, yes, and maybe? Confused? Here us out. For starters, all matter is made of chemicals, including YOU, the water you drink, and the air you breathe. It's all just a bunch of atoms bonded together and nothing to fear. While some folks (and brands, insert eye roll) have demonized synthetics, there are valid arguments for using them from stability, ethics, and sustainability aspects. If you're looking for natural products, we sadly will have to burst your bubble, because natural is NOT formally regulated in the cosmetic industry in the United States. What is considered natural will vary from brand to brand, which makes it all the more confusing. Read more about this very nuanced topic here.