Shipping Policy
🚨WE ARE CURRENTLY ON HOLIDAY BREAK🚨
Dec 18th, 2024 – Jan 15th, 2025: Our yearly holiday respite! We don’t take much time off throughout the year, so this is the one time of year we commit to giving ourselves a break, spend some downtime with our loved ones, and recharge. Orders placed during this time will be fulfilled after our break.
Shipping
Good news – all orders over $95 placed on our website come with free shipping within the US (wholesale or bulk orders excluded). We'll hustle to get your order ready in 5-7 business days (excluding weekends and holidays). As soon as it's on its way, you'll get a confirmation email with tracking info.
If you ordered during a sales event or during the holidays, know that our small team remains the same and works hard to prepare your order quickly, but that a higher volume of orders can exceptionally lengthen processing times. We appreciate your understanding.
At this time, we ship only within U.S.
Shipping fees may be lower than calculated. For example, multiple items can fit into one package. Any extra fees will be reimbursed if applicable.
Local Pickup Orders - Please Read
Local customers can choose to pick up their orders to save on shipping. Simply choose Store Pickup at checkout, select desired pickup date, and enter required personal information. If you are unable to pick up your order on the selected day, don't fret — your order will be waiting at the shop until you're ready to collect. 😊
If you are not local and choose the free local pickup option, you will be invoiced for the shipping fee before we can fulfill your order.
Orders will be dropped off weekly for pick up at White Mountain Crystals in Plainville, MA. Please wait for the email confirmation that your order is ready to collect. Orders will typically be ready in 4-5 business days. Please have your email confirmation or photo ID at time of pick up.