SOOTHING Facial Cream Cleanser | Normal to Sensitive + Dry Skin

Orders are processed + shipped within 5-7 business days (excluding weekends + holidays). An email confirmation with tracking information will be sent to you once it has shipped.

If you ordered during a sales event or during the holidays, know that our small team remains the same + works hard to prepare your order quickly, but that a higher volume of orders can exceptionally lengthen processing times. We appreciate your understanding.

Local customers can choose to pick up their orders to save on shipping. Orders will be dropped off weekly for pick up at White Mountain Crystals in Plainville, MA. Please wait for an email confirmation that your order is ready to collect. Orders will typically be ready in 4-5 business days. An order confirmation email/slip or photo ID is required at time of pick up.

Pickup is only available during WMC's business hours at:
1 Man Mar Drive
Plainville, MA 02762

Mon + Tue CLOSED
Wed + Fri 1-7
Sat 11-6
Sun 11-5p

For any of our beeswax-based products [balms, salves, etc] offered, consistency may be altered by the weather: softer in warmer months + firmer in cooler months. During warmer seasons, keep product in a cool, dark area. During colder seasons, allow the warmth from your skin to soften the product.

Shipping to or throughout hot climates, particularly in summer months, may result in a liquified product. Please keep this in mind when ordering + ensure your order is shipped to an address where it will be collected in a timely manner + not left out in the sun or hot weather. If your beeswax product melts + liquifies, this will in no way harm or alter the efficacy of your product. Should you experience this, simply toss in the refrigerator for a few hours to bring it back to its original consistency.

Due to the hygiene nature of products, returns + exchanges are not accepted. Refunds will not be allowed based on personal scent preferences or if allergic to an ingredient. We strive to provide detailed descriptions of scent notes + disclose ingredient listings to assist you in making informed purchasing decisions. Full ingredient listings are available for every product for this very reason, so please read through for any possible allergens prior to ordering.

If there is a legitimate issue with your order such as a broken item, we definitely want to make it right, so please contact us!

Please ensure the ingredients list has been reviewed for any allergies/sensitivities/concerns.

Please note that products may affect individuals differently, + results may vary. It is essential to read + follow all product instructions, warnings, + guidelines provided. We recommend conducting a patch test on a small area of skin before full application to check for any adverse reactions or allergies. Discontinue use if irritation occurs.

Our products are not intended to treat, cure, diagnose, or prevent any disease. The content on this website is not intended to substitute professional skincare advice or medical guidance. If you have any specific concerns or pre-existing skin conditions, we recommend consulting with a qualified dermatologist or healthcare professional before using our products.

Lather + Soul Skincare is not responsible for any damage resulting from the use or misuse of any product on our website.